These Terms and Conditions govern all reservations, tours, treks, activities, transportation services, accommodation arrangements, entrance tickets, and other travel-related services booked with Machu Picchu Team Travel S.A.C., hereinafter referred to as “Machu Picchu Team,” “we,” “us,” or “the Tour Operator.”
By making a reservation, paying a deposit or full tour price, or participating in one of our services, the traveler acknowledges that they have read, understood, and accepted these Terms and Conditions, together with the specific itinerary, inclusions, exclusions, payment conditions, cancellation policy, and other conditions displayed for the particular tour booked.
Because Machu Picchu Team offers different types of tours including the Inca Trail, Salkantay Trek, Machu Picchu tours by train or car, day tours, adventure activities, and other travel programs—deposit amounts, cancellation conditions, change fees, ticket restrictions, and payment deadlines may vary by tour. When a specific tour page establishes conditions different from these general Terms and Conditions, the conditions clearly disclosed and accepted for that particular reservation will apply.
Reservations and Booking Confirmation
A reservation begins when the traveler submits the required booking information and completes the deposit or payment specified for the selected tour. However, certain services depend on availability from third-party providers or government authorities, including Machu Picchu entrance tickets, Inca Trail permits, train tickets, hotels, buses, and other regulated services. After payment is received, Machu Picchu Team will verify the availability of all required services and issue a written booking confirmation. Travelers must carefully review this confirmation and immediately notify us of any incorrect information. The full name, passport information, nationality, date of birth, student documentation, and other passenger details provided during booking must be accurate and match the documents that will be presented during the tour.
Deposits
The deposit required depends on the tour selected. Certain tours require higher deposits because Machu Picchu entrance tickets, Inca Trail permits, train tickets, hotels, or other services must be purchased immediately after the reservation is received. The applicable deposit amount will always be clearly displayed during the booking process or communicated before payment. When a deposit is used to purchase services that are officially non-refundable, non-transferable, or issued for a specific passenger and date, that portion of the payment will also be non-refundable to the traveler.
Final Balance
The remaining balance must be paid according to the deadline established for the specific tour booked. Payment methods may include online debit or credit card, cash in US dollars or Peruvian soles at our Cusco office, PayPal when available, or another payment method previously confirmed by our reservations team. Any applicable transaction or processing fee will be clearly communicated before payment.
Cancellations and Refunds
Cancellation policies vary depending on the selected tour because each itinerary involves different entrance tickets, permits, hotels, transportation services, trains, guides, meals, and other prepaid arrangements. The cancellation conditions applicable to the traveler will be those clearly disclosed on the specific tour page and booking confirmation at the time of reservation. Government-issued tickets, Inca Trail permits, Machu Picchu entrance tickets, train tickets, optional mountain entrances, and other services issued in a passenger’s name may be non-refundable and non-transferable once purchased. When a traveler has paid the full tour price and subsequently cancels, any refundable balance will be calculated after deducting non-refundable deposits, tickets already purchased, hotel penalties, transportation commitments, payment-processing fees, bank charges, and other costs that Machu Picchu Team cannot recover.
Date Changes
Requests to change a travel date are subject to availability and the specific conditions of the tour booked. When entrance tickets, permits, trains, hotels, or other services have already been issued and cannot be modified, the traveler will be responsible for purchasing the replacement services necessary for the new date. Any fare difference, administrative charge, supplier penalty, or additional operating cost generated by the change must be paid by the traveler before the new reservation can be confirmed.
Inca Trail Permits and Machu Picchu Tickets
Official Inca Trail permits and Machu Picchu entrance tickets are issued using the traveler’s personal information and are subject to the rules established by the corresponding Peruvian authorities. Once issued, certain tickets or permits may not allow changes of passenger name, travel date, or transfer to another person. Refunds may also be prohibited. Travelers must present the original passport or identification document required for the reservation. If the passport has been renewed after booking, the traveler must inform Machu Picchu Team in advance and follow the instructions provided for updating the passport number or presenting both documents. The original policy already recognizes that Inca Trail permits and Machu Picchu tickets are passenger-specific and subject to official restrictions.
Student Discounts
Travelers requesting a student discount must meet the eligibility requirements applicable to the specific entrance ticket or service purchased. A clear copy of the required student documentation must be provided during booking, and the original valid document must be carried during the tour when required by the authorities. If the traveler cannot provide the required documentation, the applicable adult-price difference or replacement-ticket cost will be the traveler’s responsibility.
Health and Medical Conditions
Travelers are responsible for evaluating whether their selected tour is appropriate for their physical condition, age, experience, and medical circumstances. Any significant medical condition, allergy, pregnancy, recent surgery, physical limitation, or other circumstance that could affect participation should be disclosed to Machu Picchu Team before departure. For trekking, high-altitude, cycling, rafting, zipline, ATV, or other adventure activities, travelers should consult a qualified medical professional when they have concerns about their fitness to participate. Machu Picchu Team may restrict participation when there is a reasonable safety concern for the traveler, other participants, guides, staff, or third parties. The original policy already asks travelers to disclose medical conditions and recommends travel insurance.
Travel Insurance
Travel insurance is strongly recommended for all travelers and particularly for trekking, high-altitude, adventure, and multi-day tours. Travelers should consider insurance covering medical emergencies, accidents, evacuation, trip interruption, cancellation, baggage loss, delays, and other circumstances relevant to their itinerary. Unless expressly included in the tour description, medical treatment, evacuation, hospitalization, additional accommodation, replacement transportation, and other emergency expenses are the responsibility of the traveler. Changes Caused by Weather or Circumstances Beyond Our Control
Travel in the Andes may be affected by weather conditions, landslides, road closures, strikes, natural events, government restrictions, train interruptions, safety concerns, or other circumstances beyond the reasonable control of Machu Picchu Team. When such circumstances occur, we may modify the itinerary, transportation, accommodation, departure time, route, or other elements of the service when reasonably necessary to protect travelers and continue the tour safely. Whenever possible, Machu Picchu Team will offer an appropriate alternative or assist travelers with the available options.
Adventure Tours and Assumption of Risk
Certain Machu Picchu Team activities involve inherent risks associated with trekking, high altitude, mountain terrain, remote locations, cycling, rafting, zipline, ATV operation, camping, changing weather conditions, and other outdoor activities. By choosing to participate, travelers acknowledge these inherent risks and agree to follow all safety instructions provided by guides and operational staff.
However, participation in an adventure activity does not eliminate Machu Picchu Team’s responsibility to provide the contracted service with appropriate professional care and reasonable safety measures. Esta última formulación es importante. Tu documento original dice de manera muy amplia que la empresa, empleados y agentes “no serán responsables” de lesiones, enfermedades, daños o pérdidas. Yo no publicaría una exoneración absoluta de esa naturaleza. Indecopi recuerda que los servicios turísticos no deben generar riesgos injustificados y que, frente a riesgos previsibles propios del servicio, el proveedor debe tomar medidas para proteger la salud y seguridad de los consumidores.
Conduct During the Tour
Travelers must respect local communities, archaeological sites, natural environments, wildlife, guides, staff, and other participants. Travelers must follow the instructions of guides and authorized personnel, particularly regarding safety procedures, protected areas, archaeological regulations, group schedules, and adventure activities. A traveler whose behavior creates a serious risk to themselves, other participants, employees, communities, property, or the operation of the tour may be prevented from continuing an activity when reasonably necessary for safety.
Leaving the Group
If a traveler voluntarily separates from the group, changes the itinerary independently, misses transportation, arrives late at a designated meeting point, or decides not to participate in a scheduled service, they must inform the guide or Machu Picchu Team whenever reasonably possible. Any additional transportation, hotel, ticket, meal, or logistical cost generated by a voluntary change will generally be the traveler’s responsibility.
Personal Belongings
Travelers are responsible for their personal belongings during the tour, including passports, cash, cameras, telephones, luggage, rented equipment, and valuables. Machu Picchu Team will provide reasonable assistance when an item is lost or forgotten but cannot guarantee recovery of property left in hotels, vehicles, trains, restaurants, campsites, or public areas.
Third-Party Services
Certain components of a tour may be provided by independent third parties, including train companies, hotels, restaurants, government authorities, bus operators, airlines, and other suppliers. Machu Picchu Team will coordinate these services as part of the booked itinerary and provide reasonable assistance when disruptions occur. However, schedules and operational decisions of independent providers may be outside our direct control.
Group Tours
Group size varies according to the tour selected and will be described on the corresponding tour page. Group tours may include travelers of different nationalities, ages, abilities, and walking speeds. Participants are expected to cooperate with the guide’s schedule so the itinerary can operate correctly.
Language of the Tour
The language included in the tour will be clearly stated in the itinerary. Many Machu Picchu Team group services operate with English- and Spanish-speaking professional guides, while private guides in other languages may be available upon request and for an additional cost. Aquí también conviene corregir tu documento original, porque actualmente afirma que “all tours are done in English”, lo cual no coincide con la oferta bilingüe que hemos venido estructurando para Machu Picchu Team.
Complaints and Customer Assistance
If a problem occurs during the tour, travelers should inform the guide or Machu Picchu Team as soon as reasonably possible so that our team has an opportunity to investigate and provide an appropriate solution. For reservations, modifications, cancellations, or customer-service matters, travelers may contact:
Machu Picchu Team Travel S.A.C.
Address: Portal Nuevo 270, Plaza Regocijo, Cusco – Peru
Email: info@machupicchuteam.com
WhatsApp: +51 974 217 700
Machu Picchu Team also maintains the applicable Libro de Reclamaciones in accordance with Peruvian consumer-protection requirements. Indecopi states that businesses and online sales platforms with establishments in Peru must make a complaints book available to consumers.
Acceptance of These Terms
By completing a reservation or participating in a Machu Picchu Team service, the traveler confirms that they have received access to the applicable itinerary, price, inclusions, exclusions, payment conditions, cancellation policy, and these Terms and Conditions. The traveler also acknowledges that tour-specific conditions form part of the agreement. When a particular tour establishes a specific deposit, cancellation deadline, refund condition, permit rule, or change policy, that specific condition will apply to that booking.