By booking or participating in a tour and any related products or services (a “Tour”) with Machu Picchu Reservations (“MPR” or the “Tour Operator”), you (“you”) agree to these Terms & Conditions (the “Terms”).
Your booking is confirmed and a contract exists when the Tour Operator or your travel agent issues a written confirmation after receipt of the applicable deposit amount. Please check your confirmation carefully and report any incorrect or incomplete information to the Tour Operator or authorized agent immediately. Please ensure that names are exactly as stated in the relevant passport.
You will pay a deposit which is completely non-refundable in any situation. There are no exceptions.
You will be required to show the original passport (not a copy) that you booked with, at the checkpoint to enter the Inca Trail, Machu Picchu If you originally booked with an old passport and then renewed your passport, you must also bring your expired passport along with your new, valid passport to permit entry or they will refuse your entrance to the trail and Machu Picchu.
The only acceptable ID to receive a Student Discount is your University Card with a clear expiration date that must be the same year as a trek. IDs with expiry dates the following year, even though clearly valid, will not be accepted by the Peruvian government. You must submit a copy of this card at the time of booking.
Cancellations: Your deposit is 100% non-refundable. If you need to cancel for any reason, as you approach your tour start date, there may be additional cost due. There are absolutely no exceptions (we do not accept medical notes of any kind) as our out of pocket expenses are non-refundable to us.
ONCE BOOKED, DEPOSITS ARE NON-REFUNDABLE. CHART BELOW OUTLINES WHAT FURTHER FEES WILL BE DUE.
Cancellation By Terms
INCA TRAIL TOURS
PERMITS: Permits for the Inca Trail are in your name and can not be transferred to anyone else under any circumstances. Change of dates is also not possible once a permit has been purchased. Permits are non-refundable and non-transferable. The deposit will be forfeited. Please note that this is a regulation of the Peruvian government and not MPR (or any agency).
In extreme cases when the “Inca Trail to Machu Picchu” is declared closed for safety reasons, MPR will replace your trek with an alternative trek.
Those who booked PERMITS with a Student ID must bring that ID with them on the trek. If they fail to show this card to the Park Rangers, they will not be allowed entry onto the trail.
TOURS AND TREKS
You can get in touch with one of our Cusco tour specialists to help you plan your Cusco and Machu Picchu tours. You can call us on WhatsApp at +51 974 217 700 or visit our office.
Portal Nuevo #270
Hours of operation:
Monday – Saturday: 7:45 am to 8:30 pm
Sunday: 11:30 am to 8:30 pm
+51 974 217700
+51 984 641 020
Machu Picchu Reservations
Portal Nuevo 270, Cusco – Peru.