We know you have a lot of questions about your Machu Picchu Reservations tour you have booked so far in 2020. I want to reassure you in the midst of this unprecedented, extraordinary COVID-19 pandemic that we are here to support you, and help you with how to still make your Peru adventure dream come true with a variety of flexible options. None of us could have ever imagined what is happening now throughout the world. We are working very hard to respond to the overwhelming number of phone calls, emails, Facebook messages and live chats that we are getting daily. We are committed to personally working with each of you, prioritizing your safety, the safety of our Machu Picchu Reservations staff, and the safety of the communities where we travel. We greatly appreciate your patience as we navigate these uncharted waters.
WHAT HAPPENS IF I WANT TO CANCEL MY TRIP?
WHEN IS THE DEADLINE TO RESCHEDULE MY RESERVATIONS?
The deadline to reschedule your reservations is up to 24 hours before your travel date, even if you still do not know the exact date of the new date of your trip, you have to tell us that you want to postpone your trip so that we can do the corresponding paperwork to reschedule the date of your trip.
If your travel day already passed, you will no longer be able to do any rescheduling procedures and your reservation will be automatically canceled, In this case, the company just applies its TERM AND CONDITIONS. https://machupicchureservations.org/tour/terms-conditions/
Let us stay home today, so we can hike together tomorrow.
Machu Picchu Reservations is a small, local Peruvian tour company. We are experiencing thousands of calls about cancellations and refunds this time and want you to know that while this is really scary for our company, we are committed to helping our guests, staff and community, and being resilient to come through this together. At this time we are choosing not to lay off any of our regular staff, because they rely on us so they can provide for their families. We are also supporting our porters, cooks, guides, for the loss of work, even if only a month, is devastating for their families and communities.
Most of you have only paid your initial deposits for Machu Picchu Reservations tours, this is $180 / 250 per person. All guests pay the balance of their tour cost when they get to Cusco to start their tour. We ask for your patience and hope that you are able to postpone your tour and move it to a later date in 2020, or 2021, or 2022 as your first option.
For others, you may like to know that if you are unable to do your tour, and you wish to donate your deposit to out-of-work porters fund or communities hit hard by the stop in tourism or the devastating landslides of February, we will also move your deposit to our new non-profit Machu Picchu Reservations Foundation, and will directly send 100% of that deposit to the cause of your choice.
Owner and Founder, MPR.
You can get in touch with one of our Cusco tour specialists to help you plan your Cusco and Machu Picchu tours. You can call us on WhatsApp at +51 974 217 700 or visit our office.
Portal Nuevo #270
Hours of operation:
Monday – Saturday: 7:45 am to 8:30 pm
Sunday: 11:30 am to 8:30 pm
+51 974 217700
+51 984 641 020
Machu Picchu Reservations
Portal Nuevo 270, Cusco – Peru.